Return & Exchange
Return & Exchange Policy – Vragi
At Vragi, we take great care to ensure that every saree is carefully checked, packed, and delivered with the utmost attention to quality and detail.
Due to the nature of our products and our past experiences, Vragi currently follows a no-return and no-refund policy. We believe this helps us maintain a fair and transparent process for all our customers.
Exchange Policy
An exchange will only be accepted under the following conditions:
- The wrong item was delivered.
- The product is defective or damaged on arrival.
- The issue must be reported with a proper parcel opening video (from the moment the parcel is opened, clearly showing the unboxing).
Please Note:
-Images or videos taken after unboxing will not be accepted.
- The saree must be unused, unwashed, and in original packaging.
- Exchange request must be raised within 3 days of delivery.
- Only one exchange is allowed per order. A second exchange will not be provided.
- The customer will bear the shipping cost for the exchange
Once the above conditions are met and the product is exchanged, your request will be considered closed, and no further exchange will be provided.
How to Request an Exchange
To initiate an exchange request, please contact our Customer Servicing Team within 3 days of delivery
devdarshansaree@gmail.com
When contacting us, kindly include:
- Your Order ID
- The parcel opening video
- A brief description of the issue
Requests made without a parcel opening video or prior approval will not be accepted.
Exchange Process
- Once your request is reviewed and approved by our Customer Servicing Team, a pickup will be scheduled.
- After we receive and inspect the product, and our team confirms the issue, you will be offered one of the following options:
Option 1: Store Credit – valid for 3 months from the date of issue.
Option 2: Exchange for the same product (new piece).
Please note: The final decision regarding eligibility for exchange or store credit rests solely with Vragi
Additional Information
-
- Returns and refunds are not offered under any circumstances.
- In case the original item is no longer in stock, store credit will be issued.
❌ Cancellation Policy
We’re always sad to see a cancellation, but we understand plans change.
- Time Limit: You may cancel your order within 24 hours of placement.
- Prepaid Orders: You may opt for a credit note or a replacement product of equal value. Please note a 2–3% processing fee will be deducted to cover non-refundable payment gateway charges.
- COD Orders: You may cancel within 24 hours or decline the order at the time of delivery.
- Vragi-Initiated Cancellations: We reserve the right to cancel orders due to inventory shortages, pricing errors, or suspicious activity. In these instances, a full refund will be issued to the original payment method.
📝 Important Product Disclaimers
- Color Variations: Product photos are for reference only. Slight variations in color may occur due to studio lighting or individual screen settings.
- Handcrafted Nature: As our products are designer-inspired recreations, minor differences may occur.
- Embellishments: Customers purchasing items with beads, sequins, or embroidery should note these elements are delicate and may come loose during transit. This is not considered a manufacturing defect, as replacements are likely to have similar characteristics.
📬 Need Assistance?
Our team is here to help you.
- Email: devdarshansaree@gmail.com
- Address: Millenium Market -4, Surat